1. Service Call / Diagnostic Fees (NON-REFUNDABLE)

Why: You’re selling time, expertise, and travel.

Policy:

• Service/diagnostic fees are non-refundable once technician is dispatched

• Fee covers inspection, troubleshooting, and professional recommendations

👉 This stops people from “free estimates” disguised as service calls.

2. Repairs (LIMITED REFUND / WARRANTY-BASED)

Do NOT offer open refunds on repairs. That will get abused.

Policy:

• All repair sales are final once work is completed

• Covered by a labor + parts warranty (e.g., 30–90 days)

• If something fails within warranty:

  • You fix it at no charge

  • No refunds—service correction only

👉 This keeps control in your hands instead of handing money back.

3. Deposits for New Doors (NON-REFUNDABLE AFTER ORDER)

This is critical.

Policy:

• Deposits are:

  • Refundable BEFORE materials are ordered

  • NON-refundable AFTER order is placed

• Special order doors (custom sizes, colors like black, etc.) are 100% non-refundable

👉 Protects you from getting stuck with a $5k door you can’t resell.

4. Full Door Installations

Policy:

• Once installation is completed:

  • No refunds

  • Covered under manufacturer warranty + your labor warranty

• Any issues handled via:

  • Adjustments

  • Repairs

  • Warranty claims